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Data Vaulting FAQ's

Once you have installed the Online Backup software, your encrypted data will be sent, via the Internet, to our servers. Our servers are housed in a state of the art data facility which is physically secure and electronically sound.

What is an Online Backup Service?

An Online Backup Service is an Internet-based service that allows computer users to routinely backup and recover their important data using a secure and trusted server on the Internet. If you use your computer to create and save valuable data for business or personal reasons, you should make some type of backup of your important data to prevent a total loss in the event of any kind of system failure or human error. Simple data backup can be done by saving your data to multiple locations, copying the data from its original location to removable media, another hard drive, or another computers hard drive on the network.

To make this task easier, specialized programs known as Backup Software exist to aid users in regularly making a backup copy of their data. Since some users are not interested in managing the tasks necessary for maintaining their own backups, a new breed of backup software was created, known as Online Backup Software. Online Backup software is designed to routinely copy your important files to a private, secure location on the Internet by securely transmitting your data over your existing Internet connection. If you have a working Internet connection on your computer, you can use BADV's Online Backup Service to keep your important files safe from disaster on a daily basis.

I have a slow Internet connection, does it make sense for me to use Online Backup?

Depending on the speed of your connection and the size of your backup, your initial backup over the Internet may take several hours or even days. Many people with large backup sizes and slower Internet connections will often run their first backup over the weekend. Once the first backup is completed, each subsequent backup is usually a small amount of data that can be backed up in just minutes over a slower dialup connection.

Our software can also resume a canceled backup, so you can start the backup during your slow times and cancel it during your busy times. The next time you start the backup, it will pick up from where it was canceled until the entire backup is complete.

What files should I select?

Since your entire hard drive is likely to be much larger than the amount of storage you have purchased on the backup server, you should be selective in the files that you choose for backup. In general, you can avoid backing up any programs that you can reinstall from a purchased CD, such as Microsoft Office (Word, Excel, etc.). Why pay for storage for "stuff" you can easily re-install? Try to focus your selection on things like your "My Documents" folder and data files of your important programs like accounting, income tax, contact management, etc. Your online backup software comes with predefined filters, which allow you to automatically select categories of files without knowing where all the files are located. Check the online help for Filters to learn how they can be used.

What happens if I exceed my quota?

In most cases, your account will allow you to exceed your paid storage quota on the backup server. If you exceed your quota, it is likely that a message will pop-up on your screen to notify you that you have exceeded your quota and you are likely to incur an additional charge for the additional storage used. Check your pricing plan to determine the costs for additional storage. Currently, additional storage costs $10 per month for each additional 1 gigabyte, or portion thereof, over your paid storage quota.

How do I delete files from the Backup server?

In order to control how much data is stored on the online backup server, your online backup software allows you to view all of the data stored on the server and selectively remove files from the server. To view the data stored under your account, run your online backup software and click on the folder tab labeled "Restore". In the left windowpane, Right-Click on the Desktop icon and select "Get Volume List from Server". This will show you each computer that has been backed up to your account. Now you can navigate the folders to see what data is stored on the server. To delete files, click on the button with the Red "X" to enable the Delete Files mode. Mark any files you wish to delete by clicking your mouse in the empty box next to the file(s) you wish to delete. Click the "Delete Files Now" to issue the command to delete the selected files from the server. WARNING: Once a file is deleted from the server, it can no longer be restored.

Can I backup more than one computer to my account?

Yes. We allow you to backup any number of computers to your account, a common occurence with a network server. You only pay for the storage space that you use. The point to understand is that the Software License is for use on only one computer per account, so that software should be installed on a computer that has access to all the files, on all the computers, that you wish to back up. If you specifically need to back up from several computers, you will need to purchase a separate account for each computer that will have the Backup Software installed on it.